1.1 The customer has the right to return the purchased goods within 14 days from the date of receiving the order. The item must be in an undamaged condition, in its original packaging, and must have its original tags and labels.
- Procedure for returning goods
2.1 To make a return, the customer should contact customer service for return instructions or fill out the return form available on the company’s website.
- Costs of returning goods
3.1 The cost of returning the goods is borne by the customer. The return should be made using a courier service or postal service.
4.1 Upon receiving the returned goods, the customer service team will verify its condition and process the refund to the customer’s account within 14 days from the date of receiving the returned goods.
- Final provisions
5.1 This policy is an integral part of the sales agreement, and acceptance of the return conditions is equivalent to accepting this policy.